Articles about Communications
Customer Service Problems--Help Your Employees Look at a Customer Complaint from the Customer's View
Most employees, business owners and managers are so close to the problems that they frequently miss what's right in front of their eyes. As a customer service consultant and trainer I frequently get to come in to help pick up the pieces and get to s [more]
Cell Phone Buying Guide to Help You Get the Best Value For The Money
Whether it's your first or umpteenth mobile phone you are planning to buy, knowing or being reminded of the following tips will surely better your chances of getting the perfect one. 1. Features from which to choose: You may either be enthralled b [more]
How to Use Document Management
Document management is essential in the running of any business today. This is true for both online companies, and brick and mortar companies. If your break down the components that make up the communication of a company you'll see that documents ar [more]
Are You Ready For Web Conferencing?
An exciting new development in Internet technology is making sales and business meetings through the Web as easy as turning on a computer. Web based conferencing can now be used by organizations large and small. It is a very cost effective way to [more]
Going the Extra-Mile
I was flying back from a speaking at a convention for a client and I sat near the entrance. I watched as the flight attendant reached into a drawer in the galley and handed "wings" in a plastic bag to the children as they boarded. She showed little [more]
Private Label Products: Trend For The Best?
Lately, private label products have made a tremendous impact on the U.S. market, affecting almost everyone, from producers to retailers to consumers. Private label products are products whose name or brand solely belongs to a specific retailer (e.g. [more]
Writing Effective Emails
You have joined a great business and you want to create a downline to make it a success. Or you have found something that you believe will interest a good majority of the web users. You make your decision to begin a mass emailing campaign. Have yo [more]
Personal impact - Making the Impact You Choose
Lots of people say first impressions matter. Indeed, the academics and psychologists who study this kind of stuff, say that people take about a nano-second to make up their minds on meeting someone new. You may call it a snap judgement; we think it' [more]
Internet: Communication Through Technology Including Video and Audio
Who hasn't heard about the internet? No one! Unless, of course, you have been living in a cave for the past decade! The internet is the crowning achievement of the Information Age (which is what we call this age we live in). It has completely revolu [more]
Company Policy Does More Damage to Customer Service Than Anything Else
As a customer service consultant I see things across many companies that most companies don't see while working inside the company. o Company Policy One of the biggest problems is "company policy." Many company policies are structured to protect th [more]
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